(02) 9621 6633         info@sydwestms.org.au         Office Location

For Humanitarian Entrants and New Arrivals

settlement services assistance 1Our Community Engagement Team offers services to the newly arrived to ensure a smooth transition to the Australian way of life.

We target refugees and humanitarian entrants who have been in Australia for less than five years and are dealing with priority issues of settlement, and we support our clients to enhance their knowledge and ability to access and navigate mainstream services and become independent.

The Settlement Services Program is funded by Settlement Services International. Eligible clients include Refugees, Humanitarian Entrants and newly arrived families in Blacktown and the outer western Sydney Statistical Districts (SSDs).

Our bilingual case workers understand and are sensitive to the needs of new arrivals to Australia.




We Can Help With

Casework, including complex case management support

We help refugees and humanitarian entrants who have been in Australia for less than five years and are dealing with some of the priority issues of settlement. Our experienced case managers listen to the needs of individuals providing them with support and tools to move forward. Casework and community development classes are run in Mt Druitt, Blacktown, Penrith and St Mary’s.

Information sessions

We hold regular information sessions to help people with their settlement issues, including the Australian legal system, policing, family harmony, education and more.

Community education on topics about the Australian way of life

We hold information sessions to inform and educate new arrivals about life in Australia.

Referrals to mainstream services

Our caseworkers listen to the needs of new arrivals and help connect people to appropriate services.

Multicultural Support Groups

Our Support groups assist new entrants into the country to learn more about the many facets of Australia in a safe, friendly and supportive environment. Groups come together each week or fortnight to hear from guest speakers and to discuss share issues affecting them.

Learner Driver Mentoring Program

Our Learner Driver Mentoring Program assists eligible people through the process of getting their licence: from passing the driver knowledge test and learning more about road rules, car maintenance, insurance and the fine system; to obtaining a learner’s permit and getting practical, on-road driving experience.

SydWest Multicultural Services also provides the following services

Going Home, Staying Home Program

Designed to help people from non-English speaking backgrounds who are experiencing difficulties accessing private, government or community housing in the Blacktown LGA. We help to empower people so that they are able to maintain their tenancies and we provide assistance and advice for people experiencing difficulties. The program also addresses issues of mortgage stress.

This program is funded by Mission Australia.

Please contact our Housing Project Worker on 9621 6633 to find out more.


Bring Your Bills Day at Blacktown

Once a month, the NSW Energy and Water Ombudsman is available to discuss and work through any issues you may have with your electricity, gas and water bills. Discover more about your entitlements and how to save energy and water to reduce your bills. This service is available on the first Friday of each month at SydWest Multicultural Services.


Tax Return Assistance (during tax season)

During tax time, we provide Tax Help once a week from our Blacktown office. Tax Help is a free and confidential service that helps low income and disadvantaged people to complete their tax returns at tax times. The ATO funds and supports the program by training and accrediting volunteers. Appointments are essential and eligibility criteria applies.

Legal Aid and Migration Issues

Legal Aid NSW’s Immigration Service provide free legal advice, assistance and representation about refugee law and other immigration matters. They can assist people who want a visa to live in Australia, or if they have questions about their immigration status in Australia. They can also give advice about sponsoring family members, most family, refugee and humanitarian visas, temporary visas, resident visas and Australian citizenship and more. They cannot not give advice about Economic Stream Migrations, Retirement visas, withdrawal of sponsorship or assurance of support, or Student visas.

Solicitors attend SydWest Multicultural Services every Tuesday from 9.45am to 12.45pm to see clients by appointment.


General civil law advice

Legal Aid NSW’s Civil Law Outreach solicitors give free independent advice to clients with problems like fines, discrimination, housing, work issues, car accidents, social security, complaints about government agencies, victim’s compensation and debt.

Solicitors attend SydWest Multicultural Services every Wednesday from 2pm to 4pm. There are five half hour appointments available each week.

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How to reach us?

  • Address :
    Level 2, 125 Main Street Blacktown NSW 2148
  • Tel : (02) 9621 6633
  • Fax : (02) 9831 5625
  • Email : This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Mt Druitt Outreach Office :
    Shop 9, 6-10 Mount Street Mt Druitt 2770
    (enter via Ralph Place)
  • Tel : (02) 9625 0455
  • Fax : (02) 9625 0322
  • Penrith Office :
    114-116 Henry Street Penrith NSW 2750
    (Community Connection Building)
  • Tel : (02) 9621 6633
  • Rouse Hill Office :
    Vinegar Hill Community Centre,
    29 Main Street, Rouse Hill NSW 2155
  • Tel : (02) 9621 6633

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