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  (02) 9621 6633         Office Location

Aged Care Services for Seniors and their Carers



At SydWest Multicultural Services, we provide quality approved Aged Care Services to assist people from culturally and linguistically diverse backgrounds to live independently - at home and within the community. You can access our Aged Care Services from all our offices in Blacktown, Rouse Hill, Mt Druitt and Penrith.

Our Promise to You

As your trusted service provider, we understand your needs so you can live at home with dignity, confidence and independence. We are here with you every step of the way, providing you with your own personally designed programs delivered with the highest standards of care by our team of highly professional staff.


You may be eligible for support from SydWest if you are an older person who needs coordinated services to help you stay in your home. For more information click here.


Our Care Workers

All SydWest Multicultural Services Care Workers are fully qualified and trained.

They are also bilingual and bi-cultural, covering a range of cultural backgrounds and languages represented in Western Sydney.

You are able choose a Care Worker who speaks your language and understands your culture.


Home Care Packages

Home Care Packages support you to live independently in your own home for as long as possible. SydWest Multicultural Services offers a range of support services tailored to your individual needs and circumstances. The programs are suitable for people who require basic to high-level care and the services include case management and assistance with activities of daily living.

Social Support Groups

Our regular social support groups for seniors help break social isolation through social outings, information sessions and group sharing. Current groups include Coptic/Arabic, Bhutanese, Chinese, Croatian, Filipino, Indian/Fijian Subcontinent, Indian Glenwood, Maltese, Serbian, Spanish, Turkish, Iranian, Sri Lankan, Blacktown Multicultural and Mt Druitt Multicultural seniors’ groups.

Commonwealth Home Support Program

Ongoing or short term support services can be provided through the Commonwealth Home Support Program and can include; help with housework, assistance with showering and personal grooming, social support and respite (which, if required may include preparation of culturally appropriate light meals).

Healthy Active Living

SydWest Multicultural Services is proud to have funded and was part of the pioneers of the Healthy Older People Partnership (HOPP) program which was piloted in 2016 for elderly clients from non-English speaking backgrounds living Western Sydney. As SydWest, we continue to offer this program to our clients. We provide trained Care Workers who teach our aged care clients the key exercise activities aimed at improving strength and balance and can help reduce the risk of falls in the home.

Aged Care clients share their story

We speak your language


Our Full Range of Services

  • Our Care Coordinators will help you with a wide range of services and needs to maintain your independence at home
  • Helping to meet each individual’s holistic needs
  • Help with bathing, dressing, personal hygiene and grooming (hair & beauty routines)
  • Help to get in and out of bed
  • Taking medication
  • Help at mealtimes
  • Continence management

Help to keep your living space clean and livable, for example: 

  • housekeeping
  • clothes washing and ironing
  • grocery shopping
  • changing linen and making bed
  • laundry assistance
  • basic domestic cleaning
  • In-home respite
  • Help for carers to take a break
  • Our care workers will give carers a break, so they can do their own activities and look after themselves
  • Community access
  • On-site and community based support
  • Outings
  • Dance and yoga classes
  • Art Classes
  • To / from appointments, outings, shopping trips
  • Shopping from a list
  • Helping you to keep your home and garden in a safe condition eg fixing uneven flooring, installing security lighting or clearing the yard of debris
  • Help to modify your home to maintain or increase your ability to move around your home eg grab rails, ramps, accessible bathroom design
  • Help with mobility, communication, reading and other limitations using, for example, robotic vacuum cleaner, shower chairs, walking frames
  • Other activities can be arranged on request
  • Helping you to keep eating well
  • Assistance in preparing your favourite meals
  • Arranging for meals delivery
  • Nursing care services at home to treat and monitor medical conditions
  • Help with mobility and dexterity
  • Arranging allied health services such as podiatry, occupational therapy and physiotherapy
  • Helping you to interact with your community and interests
  • Assistance with care and housing services for those experiencing homelessness


You may be eligible for support from SydWest Multicultural Services if you:

  • Are an older person who needs coordinated services to help you to stay in your home (can be younger in certain circumstances, if approved by Aged Care Assessment Team)
  • Need assistance to complete everyday tasks
  • From a culturally and linguistically diverse background

For assistance or additional information please contact one of SydWest Care Coordinators on (02) 9621 6633

Service Access & Referrals

To access funded support services, individuals must register with My Aged Care for assessment ( or 1800 200 422). If you require assistance to complete this process please contact a member of the Aged Care and Disability Services team on (02) 9621 6633 to discuss your needs.

Tap to Call (02) 9621 6633

Applying for a government funded Aged Care service?

Our experienced team can help you navigate the application processes for Aged Care Services.

*Our Aged Care Services are funded by the Department of Health.

Access MyAgedCare

If you need any assistance in accessing MyAgedCare please contact (02) 9621 6633 and we can assist you with the registration process.

Level of Care Assessment

The assessment team will determine what
level of care you require and send you a
copy of the assessment.

Commencing Support Services

Once you receive the outcome of your
assessment please contact SydWest and
one of our friendly staff will help you to
commence your support services.

Useful Resources for Download

SydWest Aged Care Services Brochure

Aged Care Services

Click here

SydWest Home Care Package Schedule of Fees

Home Care Package Schedule of Fees

Click here

Group-based Service Fees

Group-based Service

Click here

Commonwealth Home Support Program Schedule of Fees

Commonwealth Home Support Program Schedule of Fees

Click here

Staying Healthy and Connected with SydWest

Aged Care Services Western Sydney Tai Chi
aged care services Western Sydney
aged care computing assistance
Western Sydney Seniors Dancing Groups
traditional dress and seniors dancing groups
Aged Care Services

Business Hours

Monday to Friday
9:00am to 4:30pm


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  •   Level 2, 125 Main Street
      Blacktown NSW 2148

  • Tel : (02) 9621 6633
  • Fax : (02) 9831 5625
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Mt Druitt

  •   Level 1, 13 Cleeve Close
      Mt Druitt NSW 2770

  • Tel : (02) 9625 0455
  • Fax : (02) 9625 0322
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  • Office temporarily closed

  • Tel : (02) 9621 6633
  • Fax : (02) 9831 5625
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Rouse Hill

  •   Vinegar Hill Community Centre
      29 Main Street
      Rouse Hill NSW 2155
  • Tel : (02) 9621 6633
  • Fax : (02) 9831 5625
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