(02) 9621 6633         info@sydwestms.org.au         Office Location

Settlement Services for Humanitarian Entrants and New Arrivals

settlement services youth assistance Western SydneyOur Community Engagement Team offers services to the newly arrived to ensure a smooth transition to the Australian way of life.

We target refugees and humanitarian entrants who have been in Australia for less than five years and are dealing with priority issues of settlement, and we support our clients to enhance their knowledge and ability to access and navigate mainstream services and become independent.

The Settlement Engagement and Transition Support (SETS) project is funded through the NSW Settlement Partnership by the Department of Home Affairs. Eligible clients include Refugees, Humanitarian Entrants and newly arrived families in Blacktown and the outer western Sydney Statistical Districts (SSDs).

Our bilingual case workers are experienced in delivering a culturally appropriate service to newly arrived refugees, humanitarian entrants and migrants to Australia.

 

We Can Help With


We support refugees and humanitarian entrants who have been in Australia for less than five years and are dealing with some of the priority issues of settlement. Our experienced case managers listen to the needs of individuals providing them with support and tools to move forward. Casework and community development classes are run in Mt Druitt, Blacktown, Penrith and St Mary’s.
We hold regular information sessions to assist people with their settlement issues, including the Australian legal system, policing, family harmony, education and more.
We hold information sessions to inform and educate new arrivals about life in Australia.
Our caseworkers listen to the needs of new arrivals and link them to appropriate services.


Our Support groups assist new entrants into the country to learn more about the many facets of Australia in a safe, friendly and supportive environment. Groups come together each week or fortnight to hear from guest speakers and to discuss share issues affecting them.
Our Learner Driver Mentoring Program assists eligible people through the process of getting their licence: from passing the driver knowledge test and learning more about road rules, car maintenance, insurance and the fine system; to obtaining a learner’s permit and getting practical, on-road driving experience.
Designed to help people from non-English speaking backgrounds who are experiencing difficulties accessing private, government or community housing in the Blacktown LGA. We help to empower people so that they are able to maintain their tenancies and we provide assistance and advice for people experiencing difficulties. The program also addresses issues of mortgage stress.

This program is funded by Mission Australia. Please contact our Housing Project Worker on (02) 9621 6633 to find out more.

Once a month, the NSW Energy and Water Ombudsman is available to discuss and work through any issues you may have with your electricity, gas and water bills. Discover more about your entitlements and how to save energy and water to reduce your bills. This service is available on the first Friday of each month at SydWest Multicultural Services.

settlement services Western Sydney
settlement services International Women's Day

Blacktown Refugee Settlement Welcome Picnic
Refugee Week families group Western Sydney settlement services

Resources and Useful Links

CE Brochure

Current Flyer/s

Blacktown

  •   Level 2, 125 Main Street
      Blacktown NSW 2148

  • Tel : (02) 9621 6633
  • Fax : (02) 9831 5625
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Castle Hill

  •  The Community Hub
     Castle Hill Towers Shopping Centre
     6-14 Castle Street
     Castle Hill NSW 2154
  • Tel : (02) 9621 6633
  • Fax : (02) 9831 5625
  • Email : This email address is being protected from spambots. You need JavaScript enabled to view it.

Mt Druitt

  •   Shop 3, 6-10 Mount Street
      Mt Druitt NSW 2770
      (enter via Ralph Place)
  • Tel : (02) 9625 0455
  • Fax : (02) 9625 0322
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Castle Hill

  • SydWest staff will be onsite on
            Wednesdays and Thursdays
  • We offer Aged Care, Disability
             and Disability Employment
             Services

Penrith

  •   Community Connection Building
      Suite 113, 114-116 Henry Street
      Penrith NSW 2750
  • Tel : (02) 9621 6633
  • Fax : (02) 9831 5625
  • Email : This email address is being protected from spambots. You need JavaScript enabled to view it.

Rouse Hill

  •   Vinegar Hill Community Centre
      29 Main Street
      Rouse Hill NSW 2155
  • Tel : (02) 9621 6633
  • Fax : (02) 9831 5625
  • Email : This email address is being protected from spambots. You need JavaScript enabled to view it.

Business Hours

Monday to Friday
9:00am to 4:30pm

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